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Refund Policy


At LG LIVING, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below:

1. Please email us using the contact us form or email us at or contact +604 229 4633 as soon as possible.
2. Replacement must be informed as soon as possible within 1 days after receiving.
3. NO REFUND. Only exchange of the faulty product.
4. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.


  • All Sales are Final.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations: change of mind or just don't like the item.
  • No cash refund on not suitable, not match, change mind situation.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.


Address: No. 61 & 63, Jalan Anson, 10400 Pulau Pinang.

Telephone: +604-229 4633 / +6016-429 3015

Fax: +604-227 3375

Message: +6016-429 3015

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